Building Accessible Websites

About Me

• Professional Background:
  Manages content for .gov platforms and enterprise cloud systems.

Student Mentor Profile

• STEM/STEAM
• Community Service, Volunteer Work, and Youth Development

Education

• Professional Web Developer Certificate

Collaboration Hub

• Agile, Data Modernization, and EnterpriseOps
• Website Modernization (ContentOps)
• Building Better Government Digital Services

Agile Methodologies and Principles

• Service Excellence Through Agile Framework
• The Role of Customer Service and Technical Support

Human-Centered Design

Customer Experience Design (CX)

Overview

• Customer Experience Design (CX) Simplified - For Beginners
• Strategy, Management, and Governance
• Framework

Core Practice Areas

• Journey Mapping
  • Visualization
• Qualitative Research
• Voice of the Customer (VoC)
• Measurements and Analytics
• Service Design
• OmniChannel Platform Availability

Case Studies

• Federal Customer Experience and Architecture

Accessibility

Principles

• Screen Readers
• Accessibility Testing
• 508-Compliant Tables
• Mobile-First

Usability

• Analytics and Measurements
• Data Visualization

Enterprise CMS Platforms

• Implementation
• Enterprise Publishing